Request-linked threads
A message stays attached to the referral, collaboration, procurement or service request it concerns.
Exchange demo →V15 · CONTEXTUAL COLLABORATION
Messages should belong to a request and permission context.
V15 treats communication as part of the exchange record rather than another disconnected inbox. Production deployment would require authenticated users, encryption, retention rules, moderation/escalation and healthcare-data governance.
Role-aware visibility
Only authorised organisation members can see the conversation according to tenant/role policy.
Identity & access →Retention & audit
Retention, export, deletion and audit requirements are defined by data class and purpose.
Data governance →Human ownership
Important unresolved messages can trigger accountable workflow escalation.
Workflow Studio →Multichannel adapters
Email/SMS/WhatsApp notifications can signal activity without casually copying sensitive records.
Notification centre →No public PHI chat
The public site should never invite users to post sensitive health records into an unauthenticated chat.
Trust Centre →