V15 · EXCHANGE OPERATIONS
Measure whether the network actually works.
A large exchange should be managed using service and trust metrics—not just registrations or page views.
≤ targetTime to acknowledge
FreshAvailability records within threshold
TrackedUnresolved requests with owners
AuditedMaterial state transitions
Operational measures
| Request acknowledgement | Median/p95 time by request type and organisation |
| Information loops | How often requests need clarification before acceptance |
| Handoff failure | Requests that stall, expire or lose ownership |
| Availability freshness | Percentage of capability availability within review threshold |
| Agreement coverage | High-volume relationships with current formal scope |
| Dispute/complaint rate | Network quality and governance signal |
| API/webhook reliability | Delivery success, latency, retries and replay backlog |